Skip to main content

Issuing Gift Cards

Issuing a gift card is a two-step process: the customer buys the gift card as a catalog item, and the cashier registers the card details during the transaction.

Prerequisites​

  • A catalog item with Item Type set to Gift Card.
  • The item has a price (default card value) or is set to prompt for a price at register.

Issuing Workflow​

  1. Start a new sales order or open an existing order.
  2. Add the Gift Card item to the order:
    • Select from the menu, or
    • Scan the item's barcode.
  3. The Issue Credit dialog opens.
  4. Register the gift card:
    • Swipe the physical card to capture the card number, or
    • Enter the card number manually using the card search field, or
    • Click Issue Code to generate a random card code (if enabled in settings).
  5. The default card value is set to the item's price. To change it:
    • Click Change Value.
    • Enter the new amount using the keypad.
    • The item price on the order updates to the new value.
  6. Close the Issue Credit dialog.
  7. Process payment for the order as usual.

The gift card is activated when the order is paid in full. The customer can then use it at checkout.

Multiple Cards in One Order​

You can add multiple gift card items to a single order. Each item opens the Issue Credit dialog independently. Swipe or enter a different card for each item.

Re-Issuing Value to an Existing Card​

If a customer wants to add value to an existing gift card:

  1. Add the Gift Card item to the order.
  2. In the Issue Credit dialog, search for the existing card number.
  3. The card's value increases by the item's price.
  4. Complete payment.