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Tracking & Fulfillment

After a shipping label is purchased, the tracking number is stored on the order and can be looked up to check delivery status.

Tracking Lookup​

Enter a tracking number to check the current status of a shipment. The lookup returns:

  • Current status — e.g., In Transit, Out for Delivery, Delivered
  • Tracking URL — Link to the carrier's tracking page
  • Estimated delivery — Expected delivery date
  • Tracking history — Timeline of scan events with locations

Tracking Status Codes​

StatusDescription
UnknownNo tracking information available yet
Pre-TransitLabel purchased, carrier has not scanned yet
In TransitPackage is in transit
Out for DeliveryOut for final delivery
DeliveredSuccessfully delivered
ReturnedReturned to sender
FailureDelivery failed

New Labels May Not Track Immediately​

After a label is purchased, the tracking number may not return results right away. This is normal — the carrier hasn't scanned the package yet. The lookup returns "Unknown" rather than an error.

Shipping Cost on the Order​

When a label is purchased, the cost is applied to the order at two levels:

  • Order total — ShippingTotalCost accumulates the cost of all labels purchased. Multi-package orders that buy multiple labels have their costs summed.
  • Per item — Each line item's share is calculated by weight proportion:
itemShippingCost = (itemWeight x quantity / totalOrderWeight) x order.ShippingTotalCost

This recomputes each time a label is purchased, so adding a second package updates cost attribution across all items.

Declared Value​

The declared value for each parcel comes from the order line subtotal. For multi-unit items, the value is split per unit.

Per-Item Dimensions on Past Orders​

When a label is purchased, any order item missing shipping dimensions gets the current catalog values captured. This ensures the order's shipping record is complete. Future catalog edits do not affect past orders.